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My experience
History of the 98 Ford Explorer Sport 27,000 miles
September 2000 27,000 miles
puchased vehicle from North Shore Lincoln Mercury Peabody, Ma
2 weeks later concerns on Firestone tires that were splitting at treads
was told nothing can do, Had to purchase new tires
Dec 5,2001 32,755 miles
oil burning smell, *COULD NOT DUPLICATE PROBLEM*
Feb 20, 2001 35,323 miles
Throttle body replaced,camshaft chain tensioner replaced, lower intake manifold gasket replaced, replced, upper intake, & timing chain, check front end noise,,,,,,,,,,,,,
replaced and lubed seals on axles, still noise , oil seal- front axle drive pinion replaced
spindle arm replaced , & thermostat housing and gasket replaced
June 11 2001 39,118 miles
balanced tire for vibration in front end
Sept 25, 2001 42,568 miles
truck died control solenoid replaced idle air control replaced
Dec 10, 2001 47,101 miles
check noise in front end again,,unable to duplicate burning oil again, faulty oil filter
Jan 7, 2002 49,156 miles
Knock in front end,,,replaced lower steering shaft, noise in rear end, unable to duplicate
Feb 4, 2002 48,925 miles
vibration in front end. balanced all 4 tires seat belts not working, not covered.(safety issue?)
June 17, 2002 53,760 miles
keyless entry quit, tail light filling with water, steering rack replaced, steering gear assembly (replaced?)
Feb 19, 2003 61,000 miles
4wheel drive kicking out an making loud noise,,,,cannot duplicate problem front end noise ,,replaced right and left ball joints
had 60,000 mile tuneup done $429.00 later and runs rough
March 4, 2003 61,300 miles
replaced stablizer links, replace lower steering shaft 2nd time,
April, 16, 2003 62,703 miles
erratic idle sloppy handling quoted from Danvers Ford it is normal for these vehicles and said i should take it where i got it 1 mechanic told me the wheel base is too short causes problems with driveshaft
abs acting up cant stop frequently even at slow speed, cannot duplicate problem
told swaying was shocks were bad
Finally got a call from ford qoting they havent had any problems with these vehicles. I cant sell it, Id feel guilty and I dont have a "customer support " to hide behind im sorry but cant screw someone like that,
Heres Ford Quality and customer satisfaction for you
May10, 2003 62,900 miles
Now Need tire set # 3 Due to vibration wearing tires and splitting again (note,,,not firestone tires)And no dealership noticed this??
Do the math,,bought vehicle 27,000 miles ,now has 63,000 miles and gas been thru 3 sets of tires 39,000 miles? not bad for a vehicle for claims is a quality vehicle once again
May12, 2003 63,000 miles front end clunking and clacking again, called the glorified answering service they call customer service again
July 7, 2003 65,000 miles pulling into driveway truck wouldnt stop and suddenly accellerated causing to crash into parked vehicle , also causing damage called customer care again talked to "John 2065" He hung up on me i called back spoke with someone else and was quoted "there is nothing we can do" now i have to pay surcharge and deductable for a ford defect that they are aware of im just happy there were no children in my driveway at time of accident the only thing that stopped me was the parked vehicle or who knows what other damage it may have caused
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